Refund & Dispute Policy
Refund requests, existing purchases, report recovery, and dispute support.
Personal BaZi and compatibility readings are currently free. No new paid reading, membership, or credit-package orders are created. Report recovery, benefit records, and refund support for existing paid orders remain available.
Service and delivery
bazi.cx provides online digital reports for personal BaZi and compatibility readings. During the free period, submit your birth details to generate a complete report. Existing orders can still be recovered and viewed. Reports are displayed on this website; no physical goods are shipped. Readings are for traditional cultural exploration and personal reference and do not guarantee any real-world outcome.
When you can request a refund
- You were charged more than once for the same service.
- Payment succeeded, but the report was not delivered or cannot be viewed, and investigation confirms that delivery cannot be restored.
- A system error caused the report to use birth details different from those submitted, or caused a materially incomplete report, and the problem cannot be corrected.
When a report has been correctly delivered using the submitted details, a difference of opinion about the reading does not automatically qualify for a refund. You may still contact us for an individual review. Where applicable law provides otherwise, the law applies.
The free period does not automatically use up or clear your existing memberships or credit-package benefits, and it does not mean that all past purchases are automatically refunded. If you would like unused benefits reviewed or need assistance, contact us with your purchase details. We will handle each request using the order records and applicable rules. If paid services are reopened in the future, prices and applicable rules will be clearly shown before purchase.
How to request a review
Email zentech@qq.com with the service you purchased, payment time, order number if available, email address used for payment, and the problem you encountered. Please do not send full card numbers, identity documents, or passwords.
We will check payment and delivery records. For technical problems that can be fixed, we will first help restore or correct the report. For duplicate charges or orders that investigation confirms cannot be delivered or corrected, we will process the corresponding refund.
Refund method and disputes
Approved refunds are returned to the original payment method. The time it takes for the funds to arrive depends on the payment provider and bank. If you still disagree with a charge or the handling of your request, you can continue to contact us at the email address above, or raise a dispute through your payment provider’s or card issuer’s procedures. This policy does not limit your consumer rights under applicable law.